Shipping Policy

This shipping policy applies to all orders placed on our official website, covering all European and American service regions. By placing an order on our website, you fully agree to the terms of this shipping policy.

1. Order Processing Time

All orders will be reviewed and processed within 1-3 working days after successful payment. We do not process orders on weekends and official public holidays. Orders submitted on holidays will be processed uniformly on the first working day after the holiday. We strictly inspect and package the goods before shipment to ensure product integrity.

2. Shipping Time & Scope

We provide shipping services for most countries and regions in Europe and the United States. The standard delivery time is 7-15 working days. Remote regions, holiday peaks, bad weather, customs inspection and other uncontrollable factors may lead to logistics delays, which are beyond our control.

3. Logistics Tracking

Once your order is shipped, we will update logistics tracking information in the website background in real time. You can check the latest package transportation status through the order tracking function. We strive to update logistics information timely but are not responsible for information delays caused by third-party logistics providers.

4. Customs & Tariff

All cross-border shipments may involve local customs inspection and tariffs. Customers shall comply with local customs policies and bear relevant tariffs and inspection fees if applicable. We will truthfully declare product information in accordance with international logistics standards and local regulatory requirements.

5. Undeliverable & Abnormal Packages

If the package cannot be delivered normally due to incorrect customer address, unreachable contact information, customer refusal of signature or other personal reasons resulting in package return or loss, we will not bear corresponding responsibility and freight loss. For packages lost or severely damaged in transit due to logistics issues, we will assist customers in tracking and applying for compensation from logistics providers and offer reasonable after-sales solutions.